Shipping policy
Shipping Policy
Last updated: 16 October 2026
1. Introduction
Welcome to Clover PeaK SHOP.
This Shipping Policy explains how orders are processed, dispatched, and delivered to customers purchasing products from our online store.
We offer technology products and accessories, including graphics cards, computer RAM, headphones, and other products listed on our website.
Our primary target market for this store is Ireland. Available delivery destinations and shipping options will be displayed during checkout.
2. Order Processing Time
Orders are processed after they have been successfully submitted and the required payment has been confirmed.
Processing time may vary depending on product availability, order verification, weekends, public holidays, and other operational circumstances.
The estimated processing time, where available, will be communicated on the relevant product page or during checkout.
An order confirmation does not necessarily mean that the order has already been dispatched.
3. Shipping Destinations
Clover PeaK SHOP primarily serves customers in Ireland.
Delivery availability may vary depending on the product, delivery address, and shipping service available at the time of purchase.
Customers should enter their complete delivery address and postcode during checkout to confirm whether delivery is available to their location.
We will notify customers if we are unable to deliver an order to the address provided.
4. Shipping Charges
Applicable shipping charges will be displayed during checkout before the order is completed.
Shipping costs may vary depending on the delivery destination, order size, product availability, and selected delivery service.
If free shipping is offered on a product or order, the applicable conditions will be clearly communicated before purchase.
No undisclosed mandatory shipping charge will be added after the order is placed.
5. Estimated Delivery Times
Estimated delivery times, where available, will be displayed during checkout or communicated to the customer before purchase.
Delivery times are estimates and may be affected by courier operations, public holidays, severe weather, customs procedures where applicable, or other circumstances outside our reasonable control.
If a delivery delay becomes apparent, we will take reasonable steps to communicate relevant information to the customer.
Unless a different delivery period has been expressly agreed, applicable consumer law generally requires goods to be delivered without undue delay and within 30 days of the contract being concluded.
If an order is not delivered within the applicable period, customers may have statutory rights to request delivery or cancel the contract and obtain a refund, as provided by law.
6. Order Confirmation and Dispatch Updates
After placing an order, customers should receive an order confirmation using the contact details provided at checkout.
Where dispatch notifications are available, we may send an update when the order has been handed over to the delivery provider.
Customers should check their email, including their spam or junk folder, for order-related communications.
7. Tracking Information
Where the selected delivery service provides tracking, tracking details will be shared when available.
Tracking information may take some time to become active after a parcel has been dispatched.
Customers can use the tracking link or reference provided to check the delivery status.
If tracking information is unavailable or appears incorrect, please contact our customer service team with your order number.
8. Accurate Delivery Information
Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, street address, town or city, and postcode where applicable.
Incorrect or incomplete address information may cause delays or prevent successful delivery.
If you need to correct your delivery details, please contact us as soon as possible. Changes may not be possible after an order has been dispatched.
9. Failed Delivery Attempts
If a delivery attempt is unsuccessful, the delivery provider may offer another delivery attempt, collection, or alternative arrangements, depending on its service.
Customers should follow the instructions provided by the delivery provider.
If a parcel is returned to us because of an incorrect address or an unsuccessful delivery, we will contact the customer to discuss the available options.
Any additional shipping charges will be handled transparently and in accordance with applicable law.
10. Delayed, Missing, or Undelivered Orders
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We will review the available tracking information and, where appropriate, contact the delivery provider to investigate.
If goods are lost or not delivered as required, we will work with the customer to resolve the issue in accordance with the sales contract and applicable consumer law.
Customers are not required to resolve a delivery dispute solely with the courier where the applicable law places responsibility on the seller.
11. Damaged Parcels
If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.
Where appropriate, take photographs of the external packaging, shipping label, and affected product to help us investigate the issue.
Please include your order number and a description of the damage when contacting customer service.
Reporting damage promptly helps us investigate, but it does not remove any statutory rights you may have if the product is damaged or faulty.
12. Incorrect or Missing Items
If you receive an incorrect product or an order is missing an item, please contact us with your order number and details of the issue.
We will investigate and arrange an appropriate resolution in accordance with applicable law and the circumstances of the order.
Where a product has been incorrectly supplied or an item is missing, your statutory rights remain unaffected.
13. Delivery Responsibility
Delivery responsibility and the risk of loss or damage are governed by the applicable sales contract and consumer protection law.
Where the law requires the seller to remain responsible for goods until the customer, or a person designated by the customer other than the carrier, obtains physical possession, this requirement will apply.
Nothing in this policy transfers responsibility to the customer where doing so would be contrary to applicable law.
14. Changes to Shipping Arrangements
We may update our shipping services, delivery options, and shipping charges from time to time.
The shipping terms applicable to an order will be communicated before purchase and will remain subject to mandatory consumer rights.
15. Contact Information
For shipping questions, delivery updates, or order-related enquiries, please contact:
Store Name: Clover PeaK SHOP
Company Name: SAMITA BOI LTD
Registered Address: Flat 9, Peary House, Stonebridge Park, London, England, NW10 8JD
Company Registration Number: 17225818
Email: [Insert your confirmed customer service email address]
Telephone: +44 7419 889571
Please include your order number when contacting us about a delivery.
16. Customer Rights
This Shipping Policy operates alongside applicable Irish and European Union consumer protection laws.
If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.