Refund policy
Refund and Returns Policy
Last updated: 16 October 2026
1. Overview
At Clover PeaK SHOP, we aim to provide a clear and reliable shopping experience for our customers in Ireland.
This Refund and Returns Policy explains how to request a return, cancel an online order, report a faulty product, or request a refund.
Our products include graphics cards, computer RAM, headphones, and other technology products and accessories.
Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded under applicable law.
2. Right to Cancel an Online Order
Under applicable Irish consumer law, customers generally have 14 days from the day they receive their goods to notify us that they wish to cancel an eligible online purchase without giving a reason.
After notifying us of the cancellation, customers generally have a further 14 days to return the goods.
To exercise this right, please contact us in writing using the contact details provided below. Please include your order number and the products you wish to return.
Some products and transactions may be excluded from the statutory cancellation right under applicable law. Any applicable exception will not remove your rights regarding faulty or incorrectly supplied goods.
3. Conditions for Change-of-Mind Returns
When returning an item because you have changed your mind, please:
- Handle the product only as necessary to establish its nature, characteristics, and functioning.
- Include the original accessories, manuals, and other items supplied with the product, where possible.
- Package the product securely to prevent damage during return delivery.
- Include your order number or other proof of purchase.
You may be responsible for diminished value caused by handling beyond what is necessary to inspect the product, where permitted by law.
Original packaging is recommended to protect the product but does not automatically determine whether you have statutory return rights.
4. How to Request a Return
To request a return:
1. Contact our customer service team by email.
2. Provide your order number, the product name, and the reason for the return.
3. Wait for return instructions before sending the product.
4. Package the item securely and use an appropriate delivery service.
5. Keep your return tracking number and proof of postage until the matter is resolved.
Please do not send products to an address until we have confirmed the appropriate return arrangements.
5. Return Shipping Costs
For eligible change-of-mind cancellations, customers may be responsible for the direct cost of returning the goods, provided this responsibility was communicated before purchase as required by law.
If a product is faulty, damaged on arrival, incorrectly supplied, or otherwise does not conform to the sales contract, we will handle the return in accordance with applicable consumer law. This includes covering or reimbursing return costs where legally required.
6. Faulty, Damaged, or Incorrect Products
If you receive a product that is faulty, damaged, incomplete, or different from the item you ordered, please contact us as soon as reasonably possible.
Please provide:
- Your order number.
- A description of the problem.
- Photographs or videos showing the issue, where appropriate.
- Any relevant delivery or packaging information.
We will assess the issue and explain the available resolution in accordance with applicable law. Depending on the circumstances, you may be entitled to a refund, repair, replacement, or price reduction.
Where a product is faulty or otherwise does not conform to the sales contract, your statutory rights apply regardless of any voluntary returns policy.
7. Refunds
Once a return or cancellation has been approved, refunds will be processed in accordance with applicable law.
For statutory online cancellation rights, refunds are generally due within 14 days of receiving notice of cancellation. Where permitted by law, we may withhold the refund until we receive the returned goods or evidence that they have been sent back, whichever occurs first.
Refunds will normally be issued using the original payment method unless you expressly agree otherwise. No refund fee will be charged where prohibited by law.
The time taken for the funds to appear in your account may depend on your bank or payment service provider.
8. Products Excluded from Change-of-Mind Returns
Certain goods may be excluded from the statutory right to cancel where a specific legal exception applies.
For example, sealed goods that are not suitable for return for health protection or hygiene reasons may be excluded if they have been unsealed after delivery and the legal conditions for the exception are satisfied.
This exception will not be applied automatically to all headphones or electronic products. It does not remove statutory remedies for faulty or incorrectly described goods.
9. Order Cancellations Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible and provide your order number.
We will make reasonable efforts to stop dispatch where possible.
If the order has already been dispatched, you may need to follow the applicable cancellation and return procedure. Your statutory rights remain unaffected.
10. Missing Deliveries
If your order has not arrived within the agreed delivery period, please contact us with your order number.
We will investigate the delivery status and work with the relevant delivery provider where necessary.
If the goods are not delivered as required by law or the agreed delivery terms, you may be entitled to cancel the purchase and receive a refund in accordance with applicable law.
11. Exchanges and Replacements
If you receive a faulty or incorrect product, contact us so we can assess the issue and explain the appropriate resolution.
Where an exchange or replacement is agreed or legally required, we will provide further instructions.
A replacement or exchange process will not restrict any other statutory rights you may have.
12. Proof of Purchase
To help us locate your order and process your request, please provide your order confirmation, order number, receipt, or another reasonable form of proof of purchase.
If you cannot locate your order confirmation, contact us and we will explain what information may help us identify the purchase.
13. Contact Information
For returns, cancellations, or refund enquiries, please contact:
Store Name: Clover PeaK SHOP
Company Name: SAMITA BOI LTD
Registered Address: Flat 9, Peary House, Stonebridge Park, London, England, NW10 8JD
Company Registration Number: 17225818
Email: [Insert your confirmed customer service email address]
Telephone: +44 7419 889571
Please include your order number in all return and refund enquiries.
14. Changes to This Policy
We may update this policy when our business procedures or legal requirements change. The latest version will be published on our website.
Any update will not remove statutory rights that apply to purchases already made.
15. Your Statutory Rights
This policy is intended to operate alongside applicable Irish and European consumer protection law.
If any provision of this policy conflicts with a mandatory legal right, the applicable legal requirement will prevail.